Councils have different processes for missing, damaged, stolen and additional bins. Start with the service for your address because charges, container sizes and eligibility rules are local.
Quick answer: use your council’s official bin-ordering service and select the reason accurately. A replacement may be free, chargeable or subject to checks depending on what happened.
Choose the correct request
Say whether the bin is damaged, missing after collection, stolen, needed at a new property or required as extra capacity. Councils may repair wheels or lids instead of replacing the whole container.
Information to have ready
You may need your address, council-tax details, the bin type and colour, the date it disappeared or was damaged, and where the container is stored. A crime reference is occasionally requested for repeated theft.
Charges and eligibility
Some councils charge for replacement rubbish or recycling bins, while food-waste caddies may be supplied without charge. Concessions or larger bins can require evidence of household size, medical need or benefit entitlement.
While waiting for delivery
Follow the temporary arrangements given by the council. Do not buy an unofficial bin unless the council confirms it will be compatible with its lifting equipment and accepted for collection.
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Official sources
Sources checked: July 2026. Local services and national requirements can change.